Our Philosophy

Quality Over Quantity

Many companies will try to cite impressive numbers or top accounts in an effort to bolster their image, but quantity does not mean quality.  At Compass Forwarding, we know that a successful logistics plan is driven by clear communication, mutual understanding and exemplary customer service.

We make a point to build relationships with all of our partners. Through an in-depth understanding of your business goals and specific requirements, we are able to cater to your specific to your objectives. From there, we are able to create a bespoke transportation plan that makes sense, while also positively impacting your bottom line. It’s a win-win situation that will make everyone on your team happy, from logistics to accounting.

We Have People, Not Machines

Compass Forwarding has a team of dedicated account representatives so you’ll never be directed to automated phone message or anonymous call center. When you call our office, you’ll speak with a real person, which means your questions will get answered, and your concerns will be our concerns.

We care about you and that’s why our partners have done business with us for an average of 25 years. Call us old-fashioned, but we believe this approach is crucial to the overall success of a business.

Servicing a Happy Planet

While we may be old-fashioned in regards to our business philosophy, we are proud technophiles.  That’s why we developed Compass Nexus, a shipping portal that provides to-the-second information and unprecedented transparency through a security-guarded portal.

Our technology also helps us positively impact the planet. Our head office is entirely solar-powered, which significantly reduces our dependence on fossil fuels to power our facilities.  We’ve also gone paperless, which not only makes the environment happy, but also creates a digital workflow so our representatives can shift their focus away from data entry and towards customer service.